Customer Service Foundations
Course highlights
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers.
In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty.
Learn how to build winning relationships, provide the right assistance at the right times and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
Key facts
| Provider | Lynda (via LinkedIn or Auckland Council Library) |
|---|---|
| Course Type | Semi-interactive course with video |
| Level | Beginner |
| Pre-requisites | No experience needed |
| Availability | On demand |
| Certification/upgrades | No certificate. |
| Time Commitment |
1hr 23mins |
| Assessment | No assessment |
| Platform | Lynda |
| Registration required | Will need local Auckland Library membership. Log onto Lynda.com with Library Card Number and Library Card PIN. |