COVID-19 support

We want to acknowledge the patience, hard work and resilience it has taken to stick with your studies during the lockdowns and the height of the pandemic as well as dealing with its impact ongoing. The pandemic has created uncertainty but we do know skills-based education is the best way to prepare for essential roles and future-proof your career. Please stay safe and look after one another.

Finding support

COVID-19 update

COVID Response at MIT

18 November2022

MIT acknowledges COVID-19 is still within the community. The safety and wellbeing of our kaimahi - staff, ākonga - students and community continue to be at the forefront of decision-making when it comes to response settings.

The institute will continue to periodically review its risk assessment in regard to COVID 19 and take guidance from the Ministries of Education and Health.

We remind you currently the following measures are in place:

MASKS: These are no longer required on campus. Fellow students and staff may wish to continue wearing them for their own protection. Please respect their decision to do so. Staff cannot require their students to wear masks.
PLACEMENTS: Students and staff who are on placement in healthcare settings may still be required by those workplaces to wear masks. Please follow any directions to do so and speak with your lecturer if you are unsure whether this covers your placement.
ISOLATION: A 7-day period of isolation is now only required for those who test positive for COVID-19. Household contacts no longer have to isolate but need to take daily RAT tests. If a positive test is recorded, they should isolate for seven days.
SICKNESS: The best thing you can do to protect your health and well-being is not to come to MIT if you are feeling unwell for any reason. Instead, stay home and call either your GP or Healthline on 0800 611 116.
HYGIENE: Please continue to wash your hands thoroughly, covering all coughs and sneezes with tissues or your elbow. Hand sanitiser will be available.

More information on the next phase of the country's COVID-19 response is available here.

Teaching and learning support FAQs

Here are some commonly asked questions MIT students asked when the Traffic Light protection system was in place. If that or a similar system is ever instituted again this information will be a helpful guide:

Will I be able to attend class or access libraries, computer labs or study spaces?

Yes, under the traffic light system, our campus facilities are fully open. You will just need to provide a verified My Vaccine Pass to MIT one week before coming to campus for the first time and from there continue to wear face coverings indoors and use the contact tracer app.

How do I provide My Vaccine Pass to MIT?

You can provide a copy of your My Vaccine Pass (the QR code) directly to enquiries@manukau.ac.nz. Please put “My Vaccine Pass” and your student ID in the subject line of your email. MIT will verify your pass using the application provided by the Ministry of Health.

This should be done as soon as possible, and no later than one week before coming onto campus for the first time. You will not be able to arrive at campus and present your My Vaccine Pass for verification.

MIT will not store your My Vaccine Pass itself. Once it has been verified, MIT will retain only a record that it has been verified and its date of expiration, in accordance with the Privacy Act and MIT’s Privacy Policy. After this process has been completed you will not have to show your My Vaccine Pass every time you come onto campus (although we recommend that you keep it with you whenever possible). However, you will need to repeat this step on or before the expiry date listed on your My Vaccine Pass

How do I get My Vaccine Pass?

The Ministry of Health issues the My Vaccine Pass. You can request yours here if you have had two doses of the Pfizer COVID-19 vaccine in New Zealand. You will also be able to request your pass if you have been vaccinated overseas with an approved vaccine, or have received two doses of the AstraZeneca vaccine in New Zealand, or if you hold a medical exemption.

If you are having difficulties obtaining your My Vaccine Pass online, you can also get a printed copy from any pharmacy that offers COVID vaccinations.

You can read information about the safety and effectiveness of vaccination here and find out where you can be vaccinated here.

If you are hesitant about getting vaccinated and have questions, there is a huge amount of support available. We recommend that you start with these sites, which are packed full of guidance and resources and people to contact:

The Ministry of Health has a dedicated coronavirus helpline. If you have a question and couldn’t find the answers in the links above, then call 0800 358 5453 (or +64 9 358 5453 for overseas SIMs). The 0800 number is free to call, available 24 hours a day, 7 days a week, and will be staffed by members of the National Telehealth Service with interpreters on hand to help with translation.

Will there be any online classes?

While some programmes were delivered wholly online in 2021, this was a temporary emergency response. In order to successfully complete your programme in 2022, you will need to attend campus for all or parts of your programme.

How do I access Canvas?

You can access canvas through the MIT website or using the following link. You will need your username and password to log in. If you require you may find instructions on how to find it here.

My Canvas password is not working, how do I reset it?

Go to reset.manukau.ac.nz
Click on Reset your password via text message.
Enter your username
Confirm that the last digits of your mobile number match your current number
You will receive a code on your mobile number
Enter the code in the dialogue box
Choose a new password (must be at least 9 characters long and contain at least 1 uppercase, 1 lowercase, 1 number and a special character !@#$%*=+)
Hit submit. If the password meets the parameter you will see a green box saying “password successfully change”
Give the system a minute or 2 to sync the new information
Head over to Canvas and log in.

What support services are available under the traffic light system?

We are here to help you and support you during these times of uncertainty. We have gone through this before and we came out through it together. We know that additional burdens are being placed on our community at present. If you are an MIT student in a situation of genuine hardship, need to speak to a counsellor or require other assistance please call Student Support on 0800 696 487 or email wecare@manukau.ac.nz.

I am unable to study in this situation and I want to withdraw. What will happen to my fees?

We are here to help you and support you and we understand this situation can be challenging, before making a decision would you like to talk to our student support team or one of our Counsellors? You may contact them on 0800 696 487 or email wecare@manukau.ac.nz.

I am feeling overwhelmed. Where can I get help?

If you need to speak to someone or get some advice, we have a great team of counsellors and student support services that can assist you. You may contact them on 0800 696 487 or email wecare@manukau.ac.nz

Hardship support

The following information was provided when the Traffic Light protection system was in place. If that or a similar system is ever instituted again this information will be a helpful guide.

We hope you are well, warm and safe in your bubbles with your whanau. Lockdown can be a challenging time for many of us and we understand it can be stressful to stay on top of things so we want to help you as best as we can.

Our awesome support services staff can help make lockdown a little less stressful for you and your whanau. Your teaching staff are working very hard to ensure that you can continue your studies with as little disruption as possible.

All our Student Support services are still available online and over the phone. This includes help with StudyLink, hardship, learning support, counselling, advocacy and more.

For a full list of our services and their details, please click here. To speak to an advisor, please call 0800 696 487 or email wecare@manukau.ac.nz

If you are an international student and need support, please call 0800 648 2273 (24-hour emergency line) or send an email at internationaladmin@manukau.ac.nz.

Hardship assistance

There are a few ways you may be able to get hardship assistance as a student. Try in this order:

Apply for course related costs
You may be eligible to borrow up to $1,000 to purchase a device for your studies, or to go towards any part of your studies. This money is included in your student loan, and you pay it back over time. For more info, please click here.
Apply for hardship through Studylink or Work and Income
If your finances have been impacted by Covid, there are a few ways they might be able to help e.g., food assistance or hardship grants. Take a look here.
Apply for hardship support through MIT
If you don’t qualify for support through Studylink or Work and Income, you may be able to get financial assistance through MIT. Take a look at our MIT Hardship support page and see what you might be able to get.
Apply for hardship through community organisations
There are also a number of other community organisations that offer different types of support, such as food parcels to help tie families through. To find your local Foodbank, please click here.

Technology support – loan device or internet

There are a few ways you may be able to get assistance with a device or internet. Try in this order:

Apply for course related costs
You may be eligible to borrow up to $1,000 to purchase a device for your online learning, or to go towards any part of your studies. For more info, please click here.
Apply for a loan device through MIT
If you’ve tried all avenues to get a device with no luck, MIT may be able to help you. Here’s a link to the Technology support page, read through the eligibility information and then apply through the form.

Fees support

There are a few ways you may be able to get assistance with your fees and study costs.

Fees and study costs
At MIT, there are a number of funding options that may be available to you, or you can apply for a Student Loan. Click here to see the list of ways to pay your fees.
Scholarships and grants
Click here to see various grants and scholarships offered by community organisations, government departments and business.
Student loans and allowances
To check if you are eligible for student loan and student allowances, please click here.

Health and wellbeing support

The following services are still available for ongoing support even though the traffic light system has ended.

At times like this, we must prioritize the physical and mental well-being of ourselves, whānau and bubble mates. Don’t be afraid to ask for help. We have plenty of teams ready to support you and if it’s something we can’t help with here at MIT, we can refer you to groups who can.

Health and counselling services

If you need to talk to someone or need any advice, please don’t hesitate to reach out to our counsellors. All information and any details you share with our counsellors are confidential.

To make an appointment, please email counsellors@manukau.ac.nz Appointments are necessary but urgent requests can be accommodated. For more information, please click here.

Chaplaincy and religious support

We have an awesome chaplaincy support team here at MIT. You don’t have to be Christian to see one of our Chaplains, they welcome conversations with everyone, no matter what your faith is. They are here to listen to you and help you through some of the things you may be going go through.

You can send them an email at thechaplains@manukau.ac.nz or check out their webpage for more information.

Free tools and resources

It is important we look after our physical and mental well-being, especially during this difficult time. There are a lot of different resources and tools that you and your family can use. Click here to check out all the free resources and where to go for help if needed.

Technology support

ACCESS AND LOGIN

This is your MIT username and password. These two things will grant you access to email, office 365, Canvas, Citrix and campus wifi.

How do I find my student ID number?

You can find your student ID number in the ‘statement of fees’ sent to your email.

Call Ask Me! 0800 62 62 52

How do I find my MIT username and password?

You can find your username in the ‘statement of fees’ sent to your email.

Your initial password has also been sent to your email address, however, if you have not received this, you are able to create a new student password using the Reset page.

If you require assistance, please call the Tech Services helpdesk on 0800 62 62 52 (then press option 3).

I want to change my password

Go to reset.manukau.ac.nz You are then able to reset your password, via text message or the personal email address we currently have on file. You can update your mobile or personal email address by calling the Ask Me! team on 0800 62 62 52

How do I log in to student email?

Go to outlook.com and sign in using your student email and password. You are also able to set up your mobile phone to send and receive emails. See the instructions available on the Student Email page.

CANVAS

What is Canvas and what is it used for?

Canvas is MIT’s Learner Management system where you can access all your course materials, assignments, and marks. More information can be found on the MIT canvas page.

How do I log in to Canvas?

Go to canvas.manukau.ac.nz and log in with your student email and password

How do I reset my Canvas password?

Canvas uses your student username and password. Go to reset.manukau.ac.nz You are then able to reset your password, via text message or the personal email address we currently have on file. You can update your mobile or personal email address by calling the Ask Me! team on 0800 62 62 52

There are courses showing in Canvas that I am not enrolled in, how can I remove them?

You can't do this yourself in Canvas. Please contact the Ask Me! Team on 0800 62 62 52 and they will forward your enquiry on to the relevant team to make sure you are enrolled in the right courses.

LEARNER PORTAL

What is Learner Portal and what is it used for?

Learner Portal is MIT’s student information system where you can access your personal information, enrolments, finances, course results, attendance, and timetable. You can also update your information and pay your fees here.

How do I log in to Learner Portal?

Learner Portal does not use the same password as your MIT password, so you will need to first set up a password by going to “Forgot your password?” After putting in your student username and clicking “Submit” Learner Portal will send an email to your student email address with a password reset link. Follow the instructions to reset your password.

How do I reset my Learner Portal password?

You can use the “Forgot your password?” option on the Learner Portal login page. After putting in your student username and clicking “Submit” Learner Portal will send an email to your student email address with a password reset link. Follow the instructions to reset your password.

Alternatively, please email the Learner Portal team at lppr@manukau.ac.nz

STUDENT EMAIL (MICROSOFT OUTLOOK)

How do I access my student email?

How do I reset my email password?

MICROSOFT OFFICE 365

How can I access Microsoft Word, Excel, PowerPoint at home?

All currently enrolled students have access to Microsoft Office 365 free of charge. This means the latest version of the full Office productivity suite including Word, Excel, PowerPoint, OneNote are available for offline and online use. To get your Office, visit Office.com/GetOffice365.

How can I install Microsoft Office (Office 365, e.g., Word, Excel, PowerPoint, MS Teams) on my device?

You can download Microsoft Office365 for FREE to your device by using your student account. Click here for instructions.

How can I log into Teams? / How can I join online classes via Microsoft Teams?

Download the Teams app onto your computer or access the online version on offic e.com/Teams. To join a class, follow the instructions on the Online Classes page here.

How do I learn more about Office 365, e.g. Word, Excel, PowerPoint, MS Teams?

There is a lot of information available online. Take a look at the short videos made by Microsoft here.

PRINTING ON CAMPUS

How do I access the printers? How do I top up? How do I register my Student ID card?

You need to register your ID card on our printers. You can do this at any printer on MIT campuses. Swipe your card and enter your student email and password on the screen. You can then top-up your card on the Ricoh website.

How do I print from my own device? (requires Citrix)

You need to access Citrix on your device. Go to apps.manukau.ac.nz and login. You can either download the full Citrix Receiver, or click ‘Use light version’ to use the web version. Once you’re logged in, click on Desktops, then MIT Desktop. This opens a virtual version of an MIT computer. You can email your document to yourself, and then open your email through the MIT Desktop, then go to Print and choose the Ricoh printer (B&W for black and white; Colour for colour) to print to. Click here for more info.

TECHNOLOGY ON CAMPUS

How can I connect to the Wi-Fi on campus? (iOS, Android, Windows, Chromebook)

You can access the WiFi for free from any of your devices. (Laptop, Mobile phone, tablet etc). Click here for instructions.

I want to talk to someone on the phone to help me with my technical issues, what number should I call?

For username, password or email enquiries call Tech Services on 0800 62 62 52.
For Canvas enquiries, including access to courses call 0800 569 020.
For Learner Portal please email the Learner Portal team at lppr@manukau.ac.nz.

Who do I contact when I need help with my laptop?

If you are having trouble accessing your applications or email, please contact the Technology Services on 0800 62 62 52. You may need to consult the manufacturer website or visit a service centre e.g. PB Tech for repairs and maintenance.

My ID card is not working – Cannot print, cannot access carpark, cannot open doors

You need to get in touch with Ask Me! They will work with our security team to get this back on for you.

How do I access applications that are needed for my course?

Some course-specific software may be available, by using the applications through Citrix. Please note, however, some software used in the specialist labs i.e., networking and multi-media labs are not available on Citrix. These applications are only available on specialist lab computers. If you cannot find the software you need for your course, please get in touch with your lecturer.

What is Citrix and what is it used for?

Citrix is a virtual desktop application allowing you to access some MIT applications, printers, and files, like lab computers on campus. You can use Citrix from any location, as long as you are connected to the internet. You can access Citrix through your own device by going to apps.manukau.ac.nz.

ONLINE LEARNING

I’m new to online learning

You can access self-help videos that give you an introduction to MIT systems and how to do online learning. Click here.

What learning platforms or software will I have access to?

Canvas
Microsoft Office 365 (Word, Powerpoint, Excel, Teams, Outlook)
Learner Portal
Course-specific software

I can’t access my course

The courses assigned to you in Canvas are linked to your enrolments. If you cannot see the correct courses, please contact the Ask Me! Team on 0800 62 62 52 to make sure you are enrolled correctly.

How do I submit my assignment?

Check how your lecturer wants you to send it in. They may ask you to submit on Canvas, Teams, or via email.

Where can I access my results?

You can access your OFFICIAL results in the Learner Portal. Sometimes you can access them in Canvas – but this may be before moderation. Refer to Learner Portal for your final results.

GENERAL LEARNING SUPPORT

How can I make a booking online to get help with my assignment?

Go to the MIT Library and Learning Services website and click on the button “Appointments with Learning Advisors or Subject Librarians”. You may need to log in using your MIT username and password. Choose which type of help you want, and then look at the calendar to see which dates and times are available for booking an appointment. Follow the steps to complete the booking and receive a confirmation email.

How can I apply to receive a loan device?

If you need support with a device or access to the internet:

Apply for course-related costs first as you may be eligible.
Apply for hardship through MIT (limited availability)

Learn more about course-related costs from StudyLink.

To apply for a loan device (limited stock) email loan.device@manukau.ac.nz (note, criteria applies).

If I don’t have internet access at home, how can I get internet support?

If you need support with a device or access to the internet:

Apply for course-related costs first as you may be eligible.
Apply for hardship through MIT (Limited availability)

Learn more about course-related costs from StudyLink.

For limited hardship support email wecare@manukau.ac.nz or contact 0800 696 487 (note, criteria applies).

How can I get help with my loan device?

If you're having trouble logging into your device, please contact the Tech Services team on 0800 62 62 52. For all other technical enquiries, please contact the Cyclone Helpdesk on 0508 436 225 or support@cyclone.co.nz or by using the online chat. Both teams are available from Monday-Friday 8am-5.00pm.

How do I report a lost, stolen, or damaged loan device?

You can contact a Student Advisor on 0800 696 487 or by emailing wecare@manukau.ac.nz, who can assist with the process, and if you feel that your personal or MIT information has been compromised, please contact Technology Services on 0800 62 62 52

How much mobile data do I have, while using the MIT Wingle?

If you have received a connection through a Technology support application, your mobile data is limited to 10Gb per month. Data will renew on the first of every month.

Now that the traffic light system has finished

It's still important to continue following advice around hygiene, not coming to MIT when sick and isolating if you test positive. Here is some other advice based on MIT's announced approach as of 13 September 2022.

MASKS: These are no longer required on campus. Fellow students and staff may wish to continue wearing them for their own protection. Please respect their decision to do so. Staff cannot require their students to wear masks.

PLACEMENTS: Students and staff who are on placement in healthcare settings may still be required by those workplaces to wear masks. Please follow any directions to do so.

ISOLATION: A 7-day period of isolation is now only required for those who test positive for COVID-19. Household contacts no longer have to isolate but need to take daily RAT tests. If a positive test is recorded, they should isolate for seven days.

SICKNESS: The best thing you can do to protect your health and well-being is not to come to MIT if you are feeling unwell for any reason. Instead, stay home and call either your GP or Healthline on 0800 611 116.

HYGIENE: Please continue to wash your hands thoroughly, covering all coughs and sneezes with tissues or your elbow. Hand sanitiser will be available.